Frequently Asked Questions
Everything you need to know about our professional hair care and services.
What is the Ocean Silk Technology used in SACHAJUAN products?
Ocean Silk Technology is our unique blend of cold-water algae extracts that helps to boost moisture, shine, and the overall resilience of your hair without adding weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.
Are SACHAJUAN products cruelty-free?
Yes, we are committed to ethical beauty practices. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day return window for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.